Frequently Asked Questions

If you would prefer to place an order over the phone please call +44(0) 1202 629527 Monday – Friday, between 9.30am – 6pm (GMT), where a member our Customer Care team will be happy to help.

We ship our products to many destinations within Europe (for a full list please see our shipping page. We are looking to further extend our delivery reach in the future so please sign up to the newsletter on our website to be the first to know when we will deliver to your country. For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top left hand corner of the website.

We accept all major credit cards (Visa, Visa Debit, MasterCard, American Express) as well as PayPal, GiroPay in Germany & Bancontact in Belgium. Cards issued outside of Europe may be restricted so please contact Customer Care if you experience any issues.

We do not charge VAT on non EU purchases, nor those made from the Channel Islands. When placing your order enter your country and postcode within the Shopping Bag Summary page and click the Calculate button where the VAT will be automatically deducted before you proceed to the payment stage of the checkout.

We are able to accept the return of unused items for a full refund within 14 days of their purchase. To read our full returns and refunds policy please visit our returns page.

Should your items arrive damaged you can use the free returns label, in the original packaging, to return it to us. Alternatively you may contact Customer Care who will arrange a replacement for you.

Should you experience a reaction to one of our products then please contact our Customer Care team on +44(0) 1202 629527 or email us [email protected]

If you require advice on products, shades or ingredients then please contact a member of our Customer Care Team on +44(0) 1202 629527 or email us [email protected]

If you would like to discover your perfect match of Foundation please use our Foundation Finder. You will get Charlotte's personalised prescription of Light Wonder or Magic Foundation in minutes!

We do not test on animals, nor do our suppliers.

Yes, we do have a Pro-Artist discount available, please visit our Pro-Artist page for more information.

To become a member of Charlotte Tilbury Pro, fill in the application form on the Pro area of charlottetilbury.com and email your finished application form to [email protected] along with scans of the required documentation.

Unfortunately we are no longer able to send out samples of products by request, with every purchase on CharlotteTilbury.com you are able to select two samples to add to your order, free of charge. Please note selected samples are subject to availability whilst stocks last.

You can hear the latest Charlotte Tilbury news by signing up to our email newsletter on the website. Simply enter your name and email here.

For all other queries please contact our Customer Care team on +44(0) 1202 629527 or email [email protected]

Due to International shipping restrictions, we are unable to deliver our fragrance Scent Of A Dream by air. As a result, orders containing fragrance must be delivered via our standard shipping by road, most orders will be received within 5 – 7 working days.

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