Shipping Information

• Please note: all services are tracked, a dispatch confirmation email, including a tracking code will be sent when your order leaves our warehouse, please visit the website of the courier and enter the code to track your order.

• Don’t worry, if you don’t see your country in the matrix below please try our other sites by clicking on the top left drop-down menu

Delivery options for Europe

Where do you live? Which delivery option? Will my order be gift-wrapped? How much will it cost? How long will it take?
Europe Standard
DHL - for orders sent to Ireland
FREE on all orders over €100
5 - 7 working days

Only available in: France, Germany, Ireland, Italy and Spain
€9.95 1 - 2 Business days

Fast 'N' Fabulous
Only available in: France, Germany, Ireland, Italy and Spain
FREE on orders over €175
1 - 2 Business days

Order before 3.30 pm for same day dispatch, orders placed after this time will be dispatched the following working day.

Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 3:30 pm on Friday will be dispatched the following Monday.

If the total cost of your order is over €100 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.

Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.

If you wish to return or exchange your order please click here to see our returns and exchange procedure.

Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland.

For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top left hand corner of the website.

Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.

Select your desired gift box (€5.00) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!

Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. Unfortunately we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.

Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Due to International shipping restrictions, we are unable to deliver our fragrance Scent Of A Dream by air. As a result, orders containing fragrance must be delivered via our standard shipping by road, most orders will be received within 5 – 7 working days.

Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9.30am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on [email protected] Please note emails will also be answered within the hours above.