We hope you love your purchases, but if for any reason you do need to return an item that has been bought outside of the UK, we’ve made it as simple as possible. We are able to accept the return of unused or gently used items for a full refund within 30 days of their purchase. Simply follow the instructions below and enclose the completed returns form in your parcel.

Please note: For all bundle purchases, individual components may not be returned separately.

For reasons of health and safety we will only be able to offer a refund on unused or gently used items. If we receive a return that appears to be used we will regrettably not be able to offer a refund, or return the item to you.

Please follow the instructions below so that we can process your return as quickly as possible.

  • On the delivery note enclosed in your order please tick refund and enter one of the reason codes. Please note exchanges are not accepted on International orders.
  • Pack your returns in the original packaging and label with the address below;
    International Logistics Group Ltd, Logistics House, Charles Avenue, Burgess Hill, RH15 9TQ, UK
  • You will be responsible for arranging to have the item(s) returned to us and for any costs incurred. We strongly recommend that you use a trackable courier service such as DHL Express to return your items to us, as we will be unable to offer refunds on items that do not reach us.
  • You will be notified by email once your returns have been received and processed.
  • Please be aware that International customs duties and sales taxes are not refunded for shipments outside of the EU.

If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.

If your goods are received as faulty or damaged once opened please contact us at customercare@charlottetilbury.com or call +44(0) 1202 629527 within 48 hours of receiving your order.

If you wish to return an item you received as gift, you may exchange it for store credit to your Charlotte Tilbury account by following the returns procedure outlined above. The amount will be automatically deducted from your next purchase at charlottetilbury.com.