shipping information
| Standard Shipping | Express Shipping | ||||
|---|---|---|---|---|---|
| CURRENCY | Timeframe | Price (local currency) | Timeframe | Price (local currency) | |
| Chile | CLP | 10-11 days | 16500 | - | - |
| South Africa | ZAR | 5 - 7 days | 250 | 2-4 days | 300 |
| Taiwan | TWD | 5 - 8 days | 280 | 2-4 days | 570 |
| Thailand | THB | 6-7 days | 540 | - | - |
| Vietnam | VND | 6-7 days | 374000 | - | - |
| Cayman Islands | KYD | 5-6 days | 14 | - | - |
HOLIDAY SHIPPING
| Standard Shipping | Express Shipping | |
|---|---|---|
| South Africa | Order before Wednesday 6th December to receive your parcel in time for Christmas. | Order before Wednesday 13th December to receive your parcel in time for Christmas. |
| Chile | Order before Tuesday 5th December to receive your parcel in time for Christmas. | - |
| Vietnam | Order before Monday 11th December to receive your parcel in time for Christmas. | - |
| Taiwan | Order before Monday 11th December to receive your parcel in time for Christmas. | Order before Friday 15th December to receive your parcel in time for Christmas. |
| Thailand | Order before Wednesday 6th December to receive your parcel in time for Christmas. | - |
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.