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All the updates concerning covid-19

What measures are you taking around COVID-19 for customers?

As this unprecedented situation evolves day-by-day, we wish you, your families and all our customers, teams and communities health and resilience.

To keep you informed as we continuously adjust to the latest Government guidelines and expert advice in each of the countries we operate in, information will be regularly updated on

  • We continue fulfilling orders on, as do our partner websites. Our warehouses are following the strictest of hygiene protocols, along with our delivery partners.
  • Our shops and counters are temporarily closed across North America, Europe, UK and the Middle East, and all Masterclasses and Events are on hold until further notice. Our Store Locator page will be kept updated with any changes.
  • Customer Care teams are working remotely and are contactable during normal business hours at We’re here to help you with any queries you may have.

We always love hearing from you on social media. You can follow us at @ctilburymakeup and #CharlotteTilbury, and Charlotte’s easy-to-follow how-to videos are available free on YouTube for everyone, everywhere, anytime.

Look after yourselves, and let’s all help spread joy wherever we can.

Team Tilbury x