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Borderfree is a global ecommerce solution that allows us to present prices in your currency and to ship direct to you in other markets. Please note: all services are tracked and a dispatch confirmation email, including a tracking code, will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order.
To find out more, visit our Shipping Information page.
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
We will only accept returns on products purchased online at CharlotteTilbury.com.
For all bundle purchases, individual components may not be returned separately.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)To find out more, visit our help page.