RETURNS POLICY

RETURNS POLICY

We hope you love your purchases, but if for any reason you need to return an item that has been bought outside of the UK, we’ve made it as simple as possible.

Just return the item(s) in its original packaging within 30 days of receiving your order and enclose the original paperwork, including your order number, in your parcel.

*DUE TO THE CURRENT SITUATION, ORDERS PLACED DIRECTLY ON CHARLOTTETILBURY.COM ON OR AFTER 10TH OF MARCH 2020 CAN NOW BE RETURNED UP TO 60 DAYS FROM THE PURCHASE DATE.

For health and safety reasons we only offer a refund on unused or gently used items. If we receive a return that appears to be more than gently used, we will regrettably be unable to offer a refund or return the item to you.

You will be responsible for arranging to have the item(s) returned to us and for any costs incurred. We strongly recommend that you use a trackable courier service to return your items to us, as we will be unable to offer refunds on items that do not reach us.