Free Shipping and Returns
On all orders
1. Select the value you would like to gift.
2. To send the gift directly to the recipient via email, fill out your contact information and theirs in the appropriate fields. If you would prefer to print and present the gift to your loved one, simply enter your details twice.
3. Add gift card and continue the transaction as normal.
4. Once the transaction is complete an email with the e-gift card is sent to the recipient within 48 hours. This email includes the unique code that is to be used for redemption.
1. Shop the website, adding your desired products to your bag.
2. When you are ready to checkout, enter your e-gift card code in the "Gift Cards" box found at the bottom of the Shopping Cart page .
3. Continue to checkout as normal.
• E-gift cards are redeemable online at charlottetilbury.com only.
• There is a five-year expiration date, from the date of purchase, on all e-gift cards.
• We are unable to cancel or refund any e-gift card.
• If you lose or delete your e-gift card please contact Customer Service.
• Once the e-gift card has been purchased we are unable to alter the value of card.
• When the e-gift card runs out we are unable to top it up - you will be required to purchase another.
• You may check the balance of your e-gift card on your account by logging in and entering the "Gift Card" section. Alternatively, you may contact Customer Service.