WELCOME TO

CHARLOTTE TILBURY PRO

Welcome to Charlotte Tilbury’s exclusive Pro Programme for professional makeup artists and makeup students! Complete with a number of unique benefits, including a 30% discount across most beauty products, apply today to become a Charlotte Tilbury Pro.


WHAT YOU’LL GET

As a Charlotte Tilbury Pro member, you can enjoy lots of exclusive benefits including a 30% discount on CharlotteTilbury.com, unique giveaways and new product previews!

DO I QUALIFY?

Are you a professional makeup artist or studying to become a professional makeup artist? If yes, and you have the required documentation outlined in the Terms & Conditions below, apply now to join our Pro Programme!

APPLY NOW

To apply, email [email protected] and attach the required documentation outlined in the Terms & Conditions below, plus the following details: First name, Last name, Email address, Date of birth, Mobile number, Country of residence, Professional website & Instagram handle. Team Tilbury will be in touch within 15 working days of receiving your application.

YOUR PERSONAL DATA

For information about what we do with your personal data, please click on the tab "HOW YOUR PERSONAL DATA WILL BE USED" below and/or view our Privacy Policy


How do I become a member?

To become a member of Charlotte Tilbury Pro, email [email protected] with the required documentation outlined below, plus the following details: First name, Last name, Email address, Date of birth, Mobile number, Country of residence, Professional website & Instagram handle. See T&Cs for further details.

PRO MAKEUP STUDENTS

Please provide the following:

• Valid photo identification (passport or driving license)

• Acceptance letter from accredited makeup artist school dated within the last 12 months

In addition, please feel free to attach any of the following if you have them:

1. Professional business card with a URL link to a professional website or social media account

2. Editorial page or commercial magazine feature with name credit

3. URL link to a professional website

4. Accredited makeup school acceptance or graduation or professional valid licence

5. Crew call list on production company letterhead

6. Reference letter from professional beauty brand detailing artistry position

7. Active professional social media business account (Instagram or Facebook)

PRO MAKEUP ARTISTS

Please provide the following:

• Valid photo identification (passport or driving license)

• Two pieces of professional makeup artist criteria from the list below, valid within the past 2 years:

1. Professional business card with a URL link to a professional website or social media account

2. Editorial page or commercial magazine feature with name credit

3. URL link to a professional website

4. Accredited makeup school qualification or professional valid licence

5. Crew call list on production company letterhead

6. Reference letter from professional beauty brand detailing artistry position

7. Active professional social media business account (Instagram or Facebook)

How long will it take for my application to be processed?

It will take up to 15 working days for your application to be processed. If we receive a high volume of applications, this process may take longer. If your application is delayed beyond 15 working days, we will notify you by email.

How do I update my personal details?

Successful applicants will be able to update their details by logging on to their CharlotteTilbury.com account and visiting the ‘My Account’ section.

Is membership available in all countries?

Membership is available in the following locations: UK, Germany, Holland, US, Canada, Australia and all other European countries that Charlotte Tilbury ships products to. Your membership will only be valid in your country of residence.

Why must my membership be available in my country of residence only?

Membership is available in most countries, although it will be bound by the rules and regulations applicable to each country. To change your country of residence, please notify us by email at [email protected] and we will change your account within 15 working days.

I am a MUA student, can I become a member?

Yes, if you are currently studying to become a professional makeup artist you can apply to join our Charlotte Tilbury Pro Artist Programme. Please see criteria required in our T&Cs below.

Where can I use my discount?

Your 30% discount is only available on CharlotteTilbury.com. Discounts may be available at some Pro Masterclasses and events. This is subject to change.

Does my discount apply to all products?

Your 30% discount will be applicable on most products, with the exception of all product bundles & kits where a saving has already been applied to the price. Your discount will not be applied to any products that have already been discounted.

Is the membership free?

Yes, membership to Charlotte Tilbury Pro is free. This is subject to change.

How do I renew my membership?

You will be reminded of your expiry date every 2 years. Once expired, you will need to reapply to join the Pro Programme by emailing the required documentation listed above to: [email protected].

How long is my membership valid for?

Your membership is valid for 2 years from the notification date of your successful application.

I already have a CharlotteTilbury.com account, can I still sign up to Charlotte Tilbury Pro?

Yes, you can still sign up to Charlotte Tilbury Pro if you have an existing CharlotteTilbury.com account. If your application to Charlotte Tilbury Pro is successful, your 30% discount will be applied to your existing account.

Can I still receive samples on CharlotteTilbury.com?

Yes, as a member of Charlotte Tilbury Pro you will still be able to choose and receive samples with each CharlotteTilbury.com order.

CHARLOTTE TILBURY PRO MEMBERSHIP DISCOUNT AND BENEFITS POLICY - IE & NL

Eligibility

You must be a make-up accredited professional who has become a member of Charlotte Tilbury Pro (a Charlotte Tilbury Pro Member). In order to become a Charlotte Tilbury Pro Member you must be able to fulfil the Pro Requirements*. Becoming a Charlotte Tilbury Pro Member is currently free of charge but this may change. Only you are eligible for this pro discount. Pro discounts may not be shared with others under any circumstances. Islestarr Holdings Limited (trading as “Charlotte Tilbury”) reserves the right to verify your continued eligibility and may amend the Pro Requirements at any time.

*Pro Requirements: please provide the following:

PRO MAKEUP STUDENTS

Please provide the following:

• Valid photo identification (passport or driving license)

• Acceptance letter from accredited makeup artist school dated within the last 12 months

In addition, please feel free to attach any of the following if you have them:

8. Professional business card with a URL link to a professional website or social media account

9. Editorial page or commercial magazine feature with name credit

10. URL link to a professional website

11. Accredited makeup school qualification or professional valid licence

12. Crew call list on production company letterhead

13. Reference letter from professional beauty brand detailing artistry position

14. Active professional social media business account (Instagram or Facebook)

PRO MAKEUP ARTISTS

Please provide the following:

• Valid photo identification (passport or driving license)

• Two pieces of professional makeup artist criteria from the list below, valid within the past 2 years:

8. Professional business card with a URL link to a professional website or social media account

9. Editorial page or commercial magazine feature with name credit

10. URL link to a professional website

11. Accredited makeup school qualification or professional valid licence

12. Crew call list on production company letterhead

13. Reference letter from professional beauty brand detailing artistry position

14. Active professional social media business account (Instagram or Facebook)

The Benefits

As a CT Pro Member you will be able to enjoy (i) the Discount, (ii) communications about the Products including helpful tips and techniques, and (iii) invitations to any pro master classes and events (the Events) that we hold.

We cannot guarantee that any Events will be held whilst you are CT Pro Member. An invitation to an Event is not guaranteed entry as (i) space may be limited and (ii) you might have to purchase a ticket.

The Products

Your discount applies to all products available to purchase on the IE or NL Website except for the following:

a) any kits or bundles;

b) products that are already discounted or on offer; and

c) any other exclusions that may apply from time to time, (the Products)

The Discount

The discount entitles you to 30% off Products (the Discount) purchased online via the Charlotte Tilbury IE or NL Website: www.charlottetilbury.com/ie (the IE Website) or www.charlottetilbury.com/nl (NL Website) only. The Discount may apply to the Events. The Discount begins on the date we notify you that you are a CT Pro Member and lasts for twenty four (24) months from that date.

The Limit

The Discount can be used to purchase Products up to a maximum annual limit of €2,400 (two thousand four hundred euros). This is the post-discount value. Should you exceed this limit the Discount will no longer apply to the Products.

Re-sell

Products purchased by you using the Discount are for your personal use only and may not be resold under any circumstances. If we become aware that you are on-selling the Products we reserve the right to revoke the Discount with immediate effect. We also respectfully point out the damaging effect this could have on our relationship going forward.

Shipping and Returns

Discount does not apply to any shipping costs. All other purchase terms and conditions and terms of use of the IE & NL Website are available in full on the IE & NL Website.

Promotional Emails

A key benefit of becoming a Charlotte Tilbury Pro Member is that you get to hear about our new products, special offers, pro events and helpful tips and techniques should you wish to.

We need your consent to send you these promotional emails. You will need to tick the consent box [below] to enable us to send them to you.

You can change your mind about receiving these promotional emails and stop them at any time by contacting us here

For information about how we will process the personal data you provide us, please see "HOW YOUR PERSONAL DATA WILL BE USED"

Information provided by partners by which they can be identified will be used in accordance with the Charlotte Tilbury privacy policy.

Further

Charlotte Tilbury reserves the right to modify the terms of this Charlotte Tilbury Pro Membership Discount Programme at any time without prior notice and communicate any changes to you via an email.

Charlotte Tilbury reserves the right to hold, void, suspend, cancel, or amend the Discount at any stage without prior notice.

Charlotte Tilbury Beauty B.V will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Contact Details

Charlotte Tilbury Beauty Ltd

Building 5, 50 Brook Green,

London W6 7BJ,

[email protected]

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Programme in accordance with our Terms & Conditions. It is also in our legitimate interests to use this information for these purposes, which will not override your rights and freedoms.

This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Programme.

During the application process or whilst you are registered as a Charlotte Tilbury Pro Member, Charlotte Tilbury may also require additional proof that you are actively practicing as a makeup artist. For example, this can be demonstrated by new content on your website or social channels within the last three 3 months.

You may also be asked to provide additional proof of qualification.

We will retain the personal data you provide to us for as long as you are registered as a Charlotte Tilbury Pro Member and for seven (7) years afterwards.

Your personal data may be disclosed to third parties. We may share your personal data with trusted third parties to allow us to provide our services to you. When we do share your data with these third parties we only provide the information they need to perform the service. We have written contracts in place with them to ensure they only use your data for the purpose we specify to them and that your privacy is secure and respected.

These trusted third parties include the following:

• Companies that help us fulfil your orders and, where required, get your purchases to you, such as delivery couriers and payment providers; Examples, Borderfree,
• Professional service providers such as website hosting providers, system providers, website analytics providers, advertisers and appointment booking providers, who help us run our business; Examples, Booking Bug, Google Analytics, Magento
• Direct marketing companies who help us manage our electronic communications with you Examples, Dotmailer, Ometria, Moveable ink
• Social Media or Web platforms to show you products that might interest you while you’re browsing the internet; and Examples, Facebook, Instagram, YouTube
• Companies who send segmented, personalized marketing communications on our behalf. Examples, Qubit, Revel, Implicit Design.

We may also share your personal data in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.

We may be required to share your personal data with the police, administrative authorities (such as HMRC) or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.

We will only share your personal data with third parties (including our group companies) for them to use for their own direct marketing purposes when you have given your consent for us to do so.

For further details on how we process your personal data, please see our Privacy Policy and Cookies Policy.

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