Cookies Policy

Cookies are tiny text files which are placed on your computer when you visit a website. Cookies enable us to keep track of what you are ordering, to remember you when you return to our website so as to allow us to respond to you as an individual, and to analyse activity on our website (www.charlottetilbury.com) (the “Website”) to provide you with a better shopping experience. A cookie does not give us access to your computer. Nor do we store any information about you, other than the data that you choose to share with us.

Some cookies are necessary for the operation of the Website, others are optional but help us to provide you with a better experience. Overall, cookies help us provide you with a better Website experience, by enabling us to monitor which pages you find useful and which you do not. We categorise the cookies used on our website as follows:

• Necessary – required for the operation of the website, including protecting the website from attack, and allowing you to place orders

• Social and Personalisation – these allow for a more tailored experience on the website, and allow for interaction with social media platforms

• Targeting/Advertising – these cookies allow us to provide you with targeted advertising based on your online activity

• Analytics – these help us to analyse data about web page traffic and improve our website in order to tailor it to customer needs; we only use this information for statistical analysis purposes

Where permitted by law, we may combine information we receive from other websites, mobile applications and sources, with information you give to us and information we collect about you, including cookie information.

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching. You won’t be able to add products to your basket and buy them, nor take advantage of certain services, such as booking an appointment with a Charlotte Tilbury Artist. Most web browsers are set to automatically accept cookies but you can use your browser settings (e.g., in Chrome, Safari, and others) to decline cookies if you prefer. Consult the Help files for your specific browser.

Do Not Track (DNT): this is a feature used by some browsers to send a signal to websites to indicate that the browser should not be tracked, which will cause cookies used for purposes such as analytics and advertising to be disabled. As there are presently no current industry-wide uniform agreed and accepted standards on how DNT requests should be managed, currently we won’t respond to any DNT signals.

We have listed all cookies we use below, and their purpose, grouped into the categories as defined under the “Why Do We Set Cookies?” section.

NECESSARY COOKIES:

COOKIE NAME PROVIDER PURPOSE
CACHED_FRONT_FORM_KEY Charlotte Tilbury Used to prevent Cross Site Request Forgery Attacks impacting our website.
CART. Charlotte Tilbury Remembers your shopping cart
CATEGORY_INFO. Charlotte Tilbury. Stores the category information on the page; this allows to display pages more quickly
COMPARE Charlotte Tilbury Stores the contents of your "Compare Products" list
ct_location. Charlotte Tilbury Used to remember your location at a country level to direct you to the correct store more quickly
CURRENCY. Charlotte Tilbury Stores your preferred currency
CUSTOMER. Charlotte Tilbury An encrypted version of your customer ID with the store
CUSTOMER_AUTH Charlotte Tilbury An indicator if you are currently logged into the store
CUSTOMER_INFO Charlotte Tilbury An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Charlotte Tilbury Stores the Customer Segment ID.
e012-seen-plp Charlotte Tilbury Used to remember you between visits over a short period of time.
EXTERNAL_NO_CACHE Charlotte Tilbury Indicates whether caching is disabled or not.
frontend Charlotte Tilbury Your session ID on the website
frontend_cid Charlotte Tilbury Used to remember you between visits over a short period of time
GUEST-VIEW Charlotte Tilbury Allows you to edit your orders
LAST_CATEGORY Charlotte Tilbury The last product category you visited
LAST_PRODUCT Charlotte Tilbury The most recent product you have viewed.
newcurrency Charlotte Tilbury Your preferred currency.
NO_CACHE Charlotte Tilbury Indicates whether caching is allowed.
PERSISTENT_SHOPPING_CART Charlotte Tilbury A link to information about your cart and viewing history.
cookie_policy Charlotte Tilbury We use this cookie to ensure we only display our cookie consent banner to you on your first visit
POLL Charlotte Tilbury The ID of any polls you have recently voted in
RECENTLYCOMPARED Charlotte Tilbury The items that you have recently compared
STORE Charlotte Tilbury The store view or language you have selected
USER_ALLOWED_SAVE_COOKIE Charlotte Tilbury Indicates whether you have allowed the use of cookies
VIEWED_PRODUCT_IDS Charlotte Tilbury The products that you have recently viewed
WISHLIST Charlotte Tilbury An encrypted list of products added to your Wishlist
WISHLIST_CNT Charlotte Tilbury The number of items in your Wishlist
cfduid CloudFlare The "__cfduid" cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
dotmailer_popup Dotmailer We use this cookie to determine whether or not you have already been shown the invitation to sign up to our newsletter
JSESSIONID New Relic This is used by our systems monitoring tool to uniquely identify your browsing compared to other users of our web site

SOCIAL AND PERSONALISATION COOKIES:

COOKIE NAME PROVIDER PURPOSE
POLLN Charlotte Tilbury Information on what polls you have voted on
NEWMESSAGE Charlotte Tilbury Indicates whether a new message has been received
STF Charlotte Tilbury Information on products you have emailed to friends
_qPageNum_charlottetilbury _qsst _qsst_s _qst _qst_s _qubitTracker _qubitTracker_s qb_permanent qb_persist_test qb_session Qubit We use these cookies to help us to personalise your browsing experience on our website
BVBRANDID BVBRANDSID BVID BVImplmain_site BVSID BazaarVoice Used by our product review software Bazaarvoice to recognise you when you come to the site, making it easier for you to review a product when you next visit
PREF VISITOR_INFO1_LIVE YSC in_site YouTube We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
fr Facebook If you are logged into Facebook, Facebook can place cookies on your computer through our site; these are used for the ‘Like’ functionality in messages and updating your status
__olapicU Olapic This works with Olapic, a social image sharing tool, to track user actions to allow us to interact with users of social media platforms

TARGETING AND ADVERTISING COOKIES:

COOKIE NAME PROVIDER PURPOSE
i OpenX Collects anonymous data related to your visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts
id Yieldlab Registers a unique ID that identifies your device during return visits across websites that use the same advertising network, to provide targeted advertising to you
Khaos put_2249 rpb rpx c Rubicon Project Registers anonymised user data, such as IP address, geographical location, visited websites, and what adverts you have clicked, with the purpose of optimising the display of adverts based on your activity on websites that use the same advertising network
KRTBCOOKIE_80 PUBMDCID PugT Pubmatic Registers a unique ID that identifies your device during return visits across websites that use the same advertising network, to provide targeted advertising to you
Tuuid tuuid_last_update um umeh 360 Yield Registers anonymised user data, such as IP address, geographical location, visited websites, and what adverts you have clicked, with the purpose of optimising the display of adverts based on your activity on websites that use the same advertising network
x_qtag_2110125 Qubit Registers anonymised user data, such as IP address, geographical location, visited websites, and what adverts you have clicked, with the purpose of optimising the display of adverts based on your activity on websites that use the same advertising network
CMDD CMID CMPRO CMPS CMRUM3 CMSC CMST Casale Media Collects anonymous data related to your visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts
IDE test_cookie Doubleclick This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.
Sess uuid2 anj AdNexus Collects anonymous data related to your visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted adverts.

ANALYTICS COOKIES:

COOKIE NAME PROVIDER PURPOSE
_mibhv Movable Ink We use this cookie to understand behaviour flow from our email marketing campaigns. It is used for general purpose behaviour tracking, outside the context of any specific marketing campaign.
_dc_gtm_UA-34925078-1 _ga _gali _gat_UA-34925078-1 _gid Google Analytics We use analytics to better understand our customers’ interaction with our website; these cookies anonymously track customer interaction for these purposess.
ometria Ometria We use analytics to better understand our customers’ interaction with our website; this cookie anonymously tracks customer interaction for these purposes.

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