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We are here to help if you need assistance with any of the following:

  • Placing an order
  • Tracking your delivery
  • Returns and exchange information
  • Managing your account
  • Payment queries

Please email and we will respond to your query as soon as possible.

Alternatively please call our customer care number 0203 696 0496 Monday to Friday, 9.30am-6pm to speak to a member of Team Tilbury.

Telephone Number: 0203 696 0496


Our trained Team Tilbury Make-Up Artists love sharing Tilbury tips and advice. You can visit them in store at Selfridges Oxford Street and Selfridges Birmingham where they will show you exactly how and where to apply our products to be your most beautiful. For more information on our stockists click here.

Call our counters on 020 7318 3824 (London) or 01216 006 669 (Birmingham) to make an appointment or email

Alternatively sign up to our email newsletter here to receive all the latest exclusive beauty tips and backstage news from Charlotte and the team. Also follow @CTilburyMakeup on Twitter, Instagram and Facebook to receive exclusive news from Charlotte before anyone else!


For UK press, media enquiries and quotes from Charlotte Tilbury, please contact Charlotte Hamlett and Rebecca Wilson at The Communications Store: / / 0207 938 5047

For US press, media enquiries and quotes from Charlotte Tilbury, please contact Annie Naslund and Bri Dezzutti at HL Group: / / 212-529-5533

For advertising and editorial assignments, please contact Ayesha at Art Partner:

/ +33 1 40 26 54 54


18 Lonsdale Road

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