Frequently Asked Questions

You can purchase Charlotte Tilbury products via our website or on our counters listed on the stockist page.

If you would prefer to place an order over the phone please call +1-855-528-8495, Monday – Friday, between 9:30am – 6pm (EST), where a member our Customer Service team will be happy to help.

Once an order has been placed we are not able to alter any of your order details.

Currently purchases made on charlottetilbury.com/ca are not eligible for delivery outside of Canada. Alternatively, we recommend that you consider shopping on our CA, UK, IE, NL, and AU websites.

For full delivery options please see our delivery information page.

We accept all major credit cards (Visa, Visa Debit, MasterCard, and American Express), as well as PayPal.

International taxes and tariffs will be calculated into your final order total during Checkout. Duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country and will be determined during Checkout.

We are able to accept the return of unused items for a full refund within 30 days of their purchase. Please use the returns form, enclosed with your order, to return or exchange your goods. For our full returns and refunds policy please visit our returns page.

No. All Charlotte Tilbury products must be returned to the website they were originally purchased from.

Should your items arrive damaged please contact Customer Service, within 48 hours, who will arrange a replacement for you.

Should you experience a reaction to one of our products then please contact our Customer Service team on +1-855-528-8495 or email us at [email protected]

If you require advice on products, shades or ingredients then please contact a member of Team Tilbury on +1-855-528-8495 or email us at [email protected] who will be able to use their expertise to help you make the right choice.

If you would like to discover the most appropriate shade of Light Wonder for you skin tone please contact a member of our Customer Service Team on +1-855-528-8495 or email your name, address and current foundation shade to [email protected] and one of our trained makeup artists will perform a colour match and advise on the best shade.

We do not test on animals, nor do our suppliers.

Yes, we do have a Pro-Artist discount available, please visit our Pro-Artist page for more information.

To become a member of Charlotte Tilbury Pro, fill in the application form on the Pro area of charlottetilbury.com and email your finished application form to [email protected] along with scans of the required documentation.

If you would like to enquire about job opportunities at Charlotte Tilbury please send your résumé through to [email protected] where your details will be reviewed and kept on file for future openings.

You can hear the latest Charlotte Tilbury news by signing up to our email newsletter on the website. Simply enter your name and email here.

For all other queries please contact our Customer Service team on +1-855-528-8495 or email [email protected]