On all orders over $150
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. We are able to accept the return of unused or gently used items for a full refund within 30 days of their purchase. Simply follow the instructions below and enclose the completed returns form in your parcel.
For reasons of health and safety we will only be able to offer a refund on unused or gently used items. If we receive a return that appears to be used we will regrettably not be able to offer a refund, or return the item to you.
Please note: For all bundle purchases, individual components may not be returned separately.
Please follow the instructions below so that we can process your return as quickly as possible.
If your goods are received as faulty or damaged once opened please contact us at [email protected] or call 0011 44 1202 629527 within 48 hours of receiving your order.
If you wish to return an item you received as gift, you may exchange it for store credit to your Charlotte Tilbury account by following the returns procedure outlined above. The amount will be automatically deducted from your next purchase at www.charlottetilbury.com/