on orders over $150
• Please note: all services are tracked, a dispatch confirmation email, including a tracking code will be sent when your order leaves our warehouse, please visit the website of the courier and enter the code to track your order.
• All orders placed after 3:30pm will be dispatched the following day, Monday – Friday
• Don’t worry, if you don’t see your country in the matrix below please try our other sites by clicking on the top left drop-down menu
|Where do you live?||Which delivery option?||Will my order be gift-wrapped?||How much will it cost?||How long will it take?|
FREE on all orders over $150
|3-4 Business days|
FREE on all orders over $150
|4 - 5 Business day|
Order before 3.30 pm for same day dispatch, orders placed after this time will be dispatched the following working day.
Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 3:30 pm on Friday will be dispatched the following Monday.
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.
Select your desired gift box ($5.00) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Rural domestic addresses require one or more additional days to deliver.
All of our deliveries require a signature and, as a result, we are unable to ship to PO Box addresses. Orders purchased under a PO Box delivery will be returned to our UK warehouse and remain here until a new address is provided. The costs to reship the package will be the responsibility of the customer.
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
All Australian orders over 1,000 AUD will be delivered on a DDU basis (Delivery Duty Unpaid). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately we are unable to advise the amount this may be.
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Please call our Customer Care Team on 0011 44 1202 629527, Monday to Friday, between 9.30am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on [email protected] Please note emails will also be answered within the hours above.